Shipping policy
Last updated: 7th March 2025
At So Authentically Me, we aim to provide a smooth and efficient delivery experience. This Delivery Policy outlines our shipping methods, timeframes, and costs to help you understand how we handle your orders.
- Processing Time
- Orders are typically processed within 2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or made-to-order items may require additional processing time. Estimated time will be provided at checkout.
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Shipping Methods & Timeframes
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 2-3 business days.
- Express Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Estimated delivery within 5-10 business days, depending on the destination.
Shipping times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.
- Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for orders over R1 000.00
- International shipping costs vary based on destination and package weight. Quote will be done to determine a cost
- Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your package using the provided tracking number through our carrier’s website.
- Delivery Issues & Delays
- If your package is delayed, please check the tracking information for updates.
- If your package is lost or significantly delayed, contact us at samm@grippinstuff.co.za and we will assist in resolving the issue.
- Incorrect Address or Failed Delivery
- Please ensure your shipping address is correct at checkout.
- If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
- If a package is undeliverable due to customer error, refunds may be subject to a deduction for shipping costs.
- International Shipping & Customs
- Customers are responsible for any applicable customs duties, taxes, or import fees.
- Customs processing times may cause delays beyond our estimated delivery timeframes.
- Changes & Cancellations
- Once an order has been shipped, we cannot make changes or cancellations.
- If you need to modify your order before it is shipped, please contact us as soon as possible at [samm@grippinstuff.co.za].
- Contact Us
For any shipping-related questions, please reach out to our support team at samm@grippinstuff.co.za or samm@soauthenticallyme.com
Thank you for shopping with So Authentically Me!