Refunds Policy

Last updated: 7^TH March 2025

At So Authentically Me, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, we are here to help. Please review our Refunds Policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item is defective or damaged upon arrival.
• You received the wrong item.
• The item does not match the description on our website.

To be eligible for a refund, your item must be:

• Unused and in the same condition as received.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at samm@grippinstuff.co.za within 3 days of receiving your order.
2. Provide your order number, proof of purchase, and photos of the item (if applicable).
3. Wait for our confirmation and instructions on returning the item, if required.

3. Refund Processing

• Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original payment method.
• Refunds may take additional time to reflect in your account depending on your payment provider.

4. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards.
• Digital downloads.
• Personal care items (such as skincare, beauty products, and hygiene-related items).
• Sale or clearance items (unless defective or damaged).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at samm@grippinstuff.co.za

6. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping costs are non-refundable.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period:

1. Check your bank or payment provider.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. If you still have not received your refund, please contact us at samm@grippinstuff.co.za

8. Changes to This Policy

We reserve the right to update this Refunds Policy at any time. Changes will be posted on our website with an updated effective date.

For any questions or concerns, feel free to contact our support team at samm@grippinstuff.co.za

Thank you for shopping with So Authentically Me!